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Terms and Conditions
Please note that by placing an order with Advanced Home Automation, you
are deemed to have agreed with these Terms & Conditions.
Advanced Home Automation is a trading style of Aiguille Business
Where we supply to
We are able to supply products to England, Wales and Scotland. For
installation information, please see below.
All prices include VAT at the standard rate.
All prices shown on this website are subject to availability from our
suppliers, and are subject to change at any time.
Once we have delivered your product, you are responsible for all
installation costs unless installation has been agreed at the point of
All products are offered for sale subject to availability from our
A deposit of 50% is required upon placing your order, a credit/debit
card, BACs or cheque can be used (cheque can delay the ordering process
as we will not place the order until the money has cleared into our
Supply only: The final balance is due on day of
delivery, except when paying by cheque (please read on). If you wish to settle the balance by cheque then we
require cleared funds prior to delivery. Payments
by credit/debit card are due immediately upon day of delivery. Please
note, this is your responsibility to ensure you adhere to these payment
Supply and installation by AHA: The final balance is due upon
completion. If you wish to settle the balance
by cheque then a cheque must be given to the installation engineer once
handover has been completed. If your wish to settle the balance by
credit/debit card payment please telephone the office the day after
Please note, this is your responsibility to ensure you adhere to these
We accept credit and debit cards belonging to MasterCard, Visa, Visa
Electron, Switch, Eurocard, Maestro, JCB, Solo and
Delta. We also accept American Express, however you will need to
come into the office to pay in person, as for security reasons we are
unable to process American Express over the phone.
All payments are subject to the usual
authorization procedure, which
includes a check for availability of funds, and also a check for cards
reported lost or stolen.
We do not offer any credit facilities.
Please also read our security procedure.
We undertake to correct any mistakes in your bill as soon as possible,
and in any event within 30 days. Please contact us if you belive
yiu have found a mistake.
When you have submitted your order, you will be posted or emailed a
receipt; this will show your unique order number, the product(s) you
ordered, the deposit you have paid and the remaining total, your contact and delivery details and how to contact us.
If emailed we
recommend that you print this receipt and retain it.
Delivery times will depend on stock availability and shipping logistics
to your location. We will contact you by phone and/or email within 7
days of your order if the product is unavailable or not in stock, or if
the delivery time will be longer than requested on your order.
The delivery contractor will ask you to inspect the product and sign for
receipt in good condition.
The delivery contractor will not take away packaging material, and in
any case it is essential that you retain this should the unit needs to be
Guarantee and Warranty
Guarantee or warranty stated is in addition to consumers' statutory
rights. Please ensure that you check that you have the
correct warranty information before going ahead with an order.
Warranty conditions of your chose products can be found here:
Hormann Front Aluminum Doors:
Hormann Front Doors THP, TPS
Hormann Garage Doors:
Hormann Series 2000 Garage Doors:
SWS Roller doors:
Garador Garage Doors:
Teckentrup Sectional Garage Doors:
If you have any questions regarding the warranty
statements, or do not belive that the warranty statement that applies to
your product is above, then please contact us to resolve this matter.
This online shop complies with the Consumer Protection (Distance
Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you
by providing a 7 working day 'cooling off' period after the product has
been delivered. As a customer, you have the option to cancel any order
between the time of placing it and 7 working days after delivery (the 7
working day cancellation period starts the day after the day that the
goods were received). You also have the right to receive a refund within
30 days of cancellation, which we will do by crediting your credit/debit
card. However, the following conditions apply:
- In the event of your
cancellation of the order, we will make a deduction from your refund to
cover the cost of the manufacturer collecting the goods (typically 20% per door).
Please note that the packaging must be retained, as
carriers, whether arranged by us or by you, will not accept the
consignment without the appropriate packaging.
The item must not have been installed or used in any way.
The item must be unmarked and free from blemishes of any kind.
Any accompanying products ordered specifically for use with the product
must be made available for collection by us or be returned by you at the
To cancel an order you must send or deliver to us a letter, fax or email
(see our contact details) to arrive up to and including the seventh day
(excluding Saturdays, Sundays and Bank Holidays) starting the day after
your product has been delivered.
If an item is defective or damaged before delivery or during unloading,
we will replace it free of charge. This is in addition to your
manufacturer's guarantee. We cannot accept return of products that are
damaged after delivery where this is due to the negligence of the
customer, the customer's installation contractor or other third party.
IMPORTANT: Please note that it is your responsibility to choose the
appropriate product based upon the information contained on our web
site. If you are in any doubt as to which product to order then contact
us. A product cannot be returned when it is subsequently found to be
unsuitable for any reason, such as (but not limited to):
- the dimensions of the product are too large to fit in the intended
- the incorrect operator has been ordered for your type of garage door
- your garage door is in poor working order
For further help on selecting an appropriate product please view the
links on the left of our home page or contact us.
We offer installation
services within a 50-mile radius of East Grinstead, West Sussex.
We want you to feel confident in the security of our website before
placing an order. For this reason we have implemented the following
security procedures to protect the loss, misuse and alteration of the
information under our control: We use the latest in Secure Socket Later
technology to protect your personal and payment information.
All payments are subject to the usual 'Cardholder Not Present'
authorization procedure, which includes a check for availability of
funds, and also a check for cards reported lost or stolen.
In the event of unauthorised use of your credit or debit card, most
banks and card issuers either cover all the charges or may limit your
liability to just £50.00. In the event of unauthorised use of your
credit or debit card, you must notify your card provider in accordance
with its reporting rules and procedures.
Your personal and payment details are held only for the purposes of
administering your order. No-one other than Advanced Home Automation is
able to access this information.
The security of your Personal Information is important to us, but please
remember that no method of transmission over the Internet, or method of
electronic storage, is 100% secure. While we strive to use commercially
acceptable means to protect your Personal Information, we cannot
guarantee its absolute security.
When enquireing about the products we sell, we may ask you to provide us
with certain personal information that can be used to contact or
identify you. Personally identifiable information may include, but is
not limited to your name, contact number, email address, home/site
address. We will mostly use this information to contact you regarding
your enquiery or aftercare of said product/service. We may use your
Personal Information to contact you other information that we belive is
relivant to you (door requires a service/recall/other situation that may
require us contacting you).
We may, at times, have to share your information with our suppliers.
This only usualy occours when a site delivery/direct refund occours, and
may included, but is not limited to, your name, contact number, email
address, home/site address, product you are buying. Advanced Home
Automation confirms that all information provided by you to complete
your order will not be disclosed (other than in the exeption above) or
sold to any third party.
effect except with respect to any changes in its provisions in the
future, which will be in effect immediately after being posted on this
on this page will constitute your acknowledgment of the modifications
This site contains links to other sites. Advanced Home Automation is not
responsible for the privacy practices or the content of such websites.
We operate a policy of continuous improvement, and therefore
we welcome feedback on any aspect of our service that you feel could be
improved. To do this, or to make a complaint, please use our contact
If your complaint cannot be resolved immediately, we will acknowledge it
within 5 working days, and advise you how long it will take to resolve,
while keeping you informed throughout the process.
Your statutory rights are not affected by any of the policies, term and
conditions described on this website.