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Terms and Conditions

Where we supply to
Our prices Search this page
Our products 
Payment 
Confirmation receipt 
Delivery 
Guarantee 
Cancellation 
Returns 
Installation 
Security 
Privacy 
Complaints 
Statutory rights 

Please note that by placing an order with Advanced Home Automation, you are deemed to have agreed with these Terms & Conditions.  Advanced Home Automation is a trading style of Aiguille Business Solutions Ltd.

This page also sets out our service to you.

Where we supply to
We are able to supply products to England, Wales and Scotland

Our prices
All prices include VAT at the standard rate.
All prices shown on this website are subject to availability from our suppliers. 
Once we have delivered your product, you are responsible for all installation costs unless installation has been agreed at the point of ordering.

Our products
All products are offered for sale subject to availability from our suppliers. 

Payment
A deposit of 20% is required upon placing your order, a credit/debit card must be used; this can be done by telephone.  We do not accept cheques for the payment of a deposit.

Supply only:
If you wish to settle the balance by cheque then we require cleared funds prior to delivery.  Payments by credit/debit card are due immediately upon delivery (not installation).

Supply and installation by AHA: If you wish to settle the balance by cheque then a cheque must be given to the installation engineer once handover has been completed.  If your wish to settle the balance by credit/debit card payment please telephone the office the day after installation.

We accept credit and debit cards belonging to MasterCard, Visa, Visa Electron, Switch, Eurocard, Maestro, JCB, Solo and Delta. 
All payments are subject to the usual authorisation procedure, which includes a check for availability of funds, and also a check for cards reported lost or stolen.
We do not offer any credit facilities.
Please also read our security procedure. 
We undertake to correct any mistakes in your bill as soon as possible, and in any event within 30 days. 

Confirmation receipt
When you have submitted your order, you will be posted or emailed a receipt; this will show your unique order number, the product(s) you ordered, the price you have paid/will pay paid, your contact and delivery details and how to contact us. If emailed we recommend that you print this receipt and retain it. 

Delivery
Delivery times will depend on stock availability and shipping logistics to your location. We will contact you by phone and/or email within 7 days of your order if the product is unavailable or not in stock, or if the delivery time will be longer than requested on your order. 
The delivery contractor will ask you to inspect the product and sign for receipt in good condition. 
The delivery contractor will not take away packaging material, and in any case it is essential that you retain this should the unit needs to be returned. 

Guarantee
Guarantee or warranty stated is in addition to consumers' statutory rights. 

Cancellation
This online shop complies with the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the product has been delivered. As a customer, you have the option to cancel any order between the time of placing it and 7 working days after delivery (the 7 working day cancellation period starts the day after the day that the goods were received). You also have the right to receive a refund within 30 days of cancellation, which we will do by crediting your credit/debit card. However, the following conditions apply: In the event of your cancellation of the order, we will make a deduction from your refund to cover the cost of the manufacturer collecting the goods (typically 20% per door).  Please note that the packaging must be retained, as carriers, whether arranged by us or by you, will not accept the consignment without the appropriate packaging. 
The item must not have been installed or used in any way. 
The item must be unmarked and free from blemishes of any kind. 
Any accompanying products ordered specifically for use with the product must be made available for collection by us or be returned by you at the same time. 

To cancel an order you must send or deliver to us a letter, fax or email (see our contact details) to arrive up to and including the seventh day (excluding Saturdays, Sundays and Bank Holidays) starting the day after your product has been delivered. 

Returns
If an item is defective or damaged before delivery or during unloading, we will replace it free of charge. This is in addition to your manufacturer's guarantee. We cannot accept return of products that are damaged after delivery where this is due to the negligence of the customer, the customer's installation contractor or other third party. 

IMPORTANT: Please note that it is your responsibility to choose the appropriate product based upon the information contained on our web site. If you are in any doubt as to which product to order then contact us. A product cannot be returned when it is subsequently found to be unsuitable for any reason, such as (but no limited to): 
- the dimensions of the product are too large to fit in the intended position 
- the incorrect operator has been ordered for your type of garage door
- your garage door is in poor working order

For further help on selecting an appropriate product please view the links on the left of our home page or contact us. 

Installation
IMPORTANT: All products are available on a supply only basis. We cannot install your product (unless you live within a 50-mile radius of East Grinstead, West Sussex, refer to Advanced Home Automation Installation).

Security
We want you to feel confident in the security of our website before placing an order. For this reason we have implemented the following security procedures to protect the loss, misuse and alteration of the information under our control: We use the latest in Secure Socket Later technology to protect your personal and payment information. 
All payments are subject to the usual 'Cardholder Not Present' authorisation procedure, which includes a check for availability of funds, and also a check for cards reported lost or stolen.
In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just 50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures. 
Your personal and payment details are held only for the purposes of administering your order. No-one other than Advanced Home Automation is able to access this information. 

Privacy
The information you provide in your online order will be stored on computer by Advanced Home Automation. The type of information we hold about you includes your name, address, phone number and email address. 
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). 
We collect information about you for two reasons: firstly to process your order, and secondly to provide you with the best possible service.
We will never transmit or sell any of the details you have provided to a third party. 
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracy, we will delete or correct it promptly. 
We do cookies within the shopping basket software; this simply retains your personal information on your computer so that you don't have to retype information should you return to the ordering pages at an later date. 
If you have any questions/comments about privacy, you should email us. 
This site contains links to other sites. Advanced Home Automation is not responsible for the privacy practices or the content of such websites. 

Complaints
We operate a policy of continuous improvement, and therefore welcome feedback on any aspect of our service that you feel could be improved. To do this, or to make a complaint, please also use our contact details. If your complaint cannot be resolved immediately, we will acknowledge it within 5 working days, and advise you how long it will take to resolve, while keeping you informed throughout the process. 

Statutory rights
Your statutory rights are not affected by any of the policies, term and conditions described on this website.

 

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