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Terms and Conditions            

Please note that by placing an order with Advanced Home Automation, you are deemed to have agreed with these Terms & Conditions. Advanced Home Automation is a trading style of Aiguille Business Solutions Ltd.


Where we supply to
We are able to supply products to England, Wales and Scotland. For installation information, please see below.

Our prices
All prices include VAT at the standard rate.
All prices shown on this website are subject to availability from our suppliers, and are subject to change at any time.
Once we have delivered your product, you are responsible for all installation costs unless installation has been agreed at the point of ordering.

Our products
All products are offered for sale subject to availability from our suppliers. 

Payment
A deposit of 50% is required upon placing your order, a credit/debit card, BACs or cheque can be used (cheque can delay the ordering process as we will not place the order until the money has cleared into our account).

Supply only: The final balance is due on day of delivery, except when paying by cheque (please read on). If you wish to settle the balance by cheque then we require cleared funds prior to delivery.  Payments by credit/debit card are due immediately upon day of delivery. Please note, this is your responsibility to ensure you adhere to these payment terms.

Supply and installation by AHA: The final balance is due upon completion. If you wish to settle the balance by cheque then a cheque must be given to the installation engineer once handover has been completed.  If your wish to settle the balance by credit/debit card payment please telephone the office the day after installation. Please note, this is your responsibility to ensure you adhere to these payment terms.

We accept credit and debit cards belonging to MasterCard, Visa, Visa Electron, Switch, Eurocard, Maestro, JCB, Solo and Delta. We also accept American Express, however you will need to come into the office to pay in person, as for security reasons we are unable to process American Express over the phone.
All payments are subject to the usual authorization procedure, which includes a check for availability of funds, and also a check for cards reported lost or stolen.
We do not offer any credit facilities.
Please also read our security procedure. 
We undertake to correct any mistakes in your bill as soon as possible, and in any event within 30 days. Please contact us if you belive yiu have found a mistake.

Confirmation receipt
When you have submitted your order, you will be posted or emailed a receipt; this will show your unique order number, the product(s) you ordered, the deposit you have paid and the remaining total, your contact and delivery details and how to contact us. If emailed we recommend that you print this receipt and retain it. 

Delivery
Delivery times will depend on stock availability and shipping logistics to your location. We will contact you by phone and/or email within 7 days of your order if the product is unavailable or not in stock, or if the delivery time will be longer than requested on your order. 
The delivery contractor will ask you to inspect the product and sign for receipt in good condition. 
The delivery contractor will not take away packaging material, and in any case it is essential that you retain this should the unit needs to be returned. 

Guarantee and Warranty
Guarantee or warranty stated is in addition to consumers' statutory rights. Please ensure that you check that you have the correct warranty information before going ahead with an order.

Warranty conditions of your chose products can be found here:
Hormann Front Aluminum Doors: https://www.hormann.co.uk/fileadmin/_country/dok/09_EN_2014_05_09_Funktionsgarantie_fuer_Aluminium-Haustueren.pdf
Hormann Front Doors THP, TPS https://www.hormann.co.uk/fileadmin/_country/dok/Funktionsgarantie_Englisch_TPS_THP.pdf
Hormann Garage Doors: https://www.hormann.co.uk/fileadmin/_country/dok/Garantieheft_Garagentore.pdf
Hormann Series 2000 Garage Doors: https://www.hormann.co.uk/fileadmin/_country/dok/UK_Garantie.pdf
Hormann Operators: https://www.hormann.co.uk/fileadmin/_country/dok/Garantiebedingungen_Garagentor-+Einfahrtstor-Antriebe.pdf
SWS Roller doors: https://www.sws.co.uk/content/uploads/2017/08/2019-24pp-SeceuroGlide-Brochure-APR-2019-WEB.pdf
Garador Garage Doors: https://www.garador.co.uk/support/warranty.aspx
Teckentrup Sectional Garage Doors: https://www.teckentrup.co.uk/assets/content/images/Carteck-Sectional-Doors-5-point-warrant.pdf

If you have any questions regarding the warranty statements, or do not belive that the warranty statement that applies to your product is above, then please contact us to resolve this matter.

Cancellation
This online shop complies with the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the product has been delivered. As a customer, you have the option to cancel any order between the time of placing it and 7 working days after delivery (the 7 working day cancellation period starts the day after the day that the goods were received). You also have the right to receive a refund within 30 days of cancellation, which we will do by crediting your credit/debit card. However, the following conditions apply:

- In the event of your cancellation of the order, we will make a deduction from your refund to cover the cost of the manufacturer collecting the goods (typically 20% per door).  Please note that the packaging must be retained, as carriers, whether arranged by us or by you, will not accept the consignment without the appropriate packaging. 
- The item must not have been installed or used in any way. 
- The item must be unmarked and free from blemishes of any kind. 
Any accompanying products ordered specifically for use with the product must be made available for collection by us or be returned by you at the same time. 

To cancel an order you must send or deliver to us a letter, fax or email (see our contact details) to arrive up to and including the seventh day (excluding Saturdays, Sundays and Bank Holidays) starting the day after your product has been delivered. 

Returns
If an item is defective or damaged before delivery or during unloading, we will replace it free of charge. This is in addition to your manufacturer's guarantee. We cannot accept return of products that are damaged after delivery where this is due to the negligence of the customer, the customer's installation contractor or other third party. 

IMPORTANT: Please note that it is your responsibility to choose the appropriate product based upon the information contained on our web site. If you are in any doubt as to which product to order then contact us. A product cannot be returned when it is subsequently found to be unsuitable for any reason, such as (but not limited to): 
- the dimensions of the product are too large to fit in the intended position 
- the incorrect operator has been ordered for your type of garage door
- your garage door is in poor working order

For further help on selecting an appropriate product please view the links on the left of our home page or contact us. 

Installation
We offer installation services within a 50-mile radius of East Grinstead, West Sussex.

Security
We want you to feel confident in the security of our website before placing an order. For this reason we have implemented the following security procedures to protect the loss, misuse and alteration of the information under our control: We use the latest in Secure Socket Later technology to protect your personal and payment information. 
All payments are subject to the usual 'Cardholder Not Present' authorization procedure, which includes a check for availability of funds, and also a check for cards reported lost or stolen.
In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures. 
Your personal and payment details are held only for the purposes of administering your order. No-one other than Advanced Home Automation is able to access this information. 
The security of your Personal Information is important to us, but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Privacy
When enquireing about the products we sell, we may ask you to provide us with certain personal information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, contact number, email address, home/site address. We will mostly use this information to contact you regarding your enquiery or aftercare of said product/service. We may use your Personal Information to contact you other information that we belive is relivant to you (door requires a service/recall/other situation that may require us contacting you).

We may, at times, have to share your information with our suppliers. This only usualy occours when a site delivery/direct refund occours, and may included, but is not limited to, your name, contact number, email address, home/site address, product you are buying. Advanced Home Automation confirms that all information provided by you to complete your order will not be disclosed (other than in the exeption above) or sold to any third party.

This Privacy Policy is effective as of ​1/07/2019​ and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

This site contains links to other sites. Advanced Home Automation is not responsible for the privacy practices or the content of such websites. 

Complaints
We operate a policy of continuous improvement, and therefore we welcome feedback on any aspect of our service that you feel could be improved. To do this, or to make a complaint, please use our contact details. If your complaint cannot be resolved immediately, we will acknowledge it within 5 working days, and advise you how long it will take to resolve, while keeping you informed throughout the process. 

Statutory rights
Your statutory rights are not affected by any of the policies, term and conditions described on this website.

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